SOJA&CO. Wholesale

If an end customer in the United States receives a defective SOJA&amp;CO. product, please note that no returns or exchanges are accepted for orders shipped to the United States.If an issue arises, please contact the SOJA&amp;CO. team before taking any action, and provide the following information:<ul><li>The original order number or invoice</li><li>A detailed description of the issue</li><li>Clear photos of the defective product</li></ul>We will review the situation and confirm whether a credit or replacement is applicable on a case-by-case basis. No credit will be issued without prior approval from the SOJA&amp;CO. team.

If an end customer in the United States receives a defective SOJA&CO. product, please note that no returns or exchanges are accepted for orders shipped to the United States. If an issue arises, please contact the SOJA&CO. team before taking any actio

What is the return procedure for a defective product brought back to the retailer?

United States

Returns and exchanges

Where can I find the terms and conditions of the SOJA&CO. wholesale program?

Can I promote that I’m an official SOJA&CO. retailer?

What other types of programs does SOJA&CO. offer?

Registration

What are my benefits as a retailer?

Is there a minimum order amount?

What is the order processing time?

Can I pick up my order at your store?

Can I make changes to my order after it’s been placed?

How do I track my order?

I forgot to apply my promo code — what should I do?

Orders

What are your shipping rates?

Can I change my shipping address after my order has been processed?

Why won't the carrier leave my package at my door in extreme temperatures?

Delivery

Can I return a product?

What should I do if products arrive damaged or missing?

Do you offer sales, promotions or discounts on SOJA&CO. products?

Can I combine a discount code with a sale on the website?

Can I join the SOJA CLUB rewards program if I’m a wholesale customer?

Discounts and promotions

What payment methods are accepted?

Payment Methods

Can I set a different retail price than the suggested retail price?

Can I run promotional campaigns for SOJA&CO. products?

Comment présenter les produits SOJA&CO. en ligne ?

Online Sale

Resale

Canada

What are the customs duties and import fees for international orders?

How can I showcase SOJA&CO. products online?

What is the return procedure for a defective product brought back to the retailer?Updated 2 months ago