Returns are only accepted with prior written approval. Please note that discontinued collections are not eligible for return, and return shipping fees are the responsibility of the retailer.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Returns are only accepted with prior written approval. Please note that discontinued collections are not eligible for return, and return shipping fees are the responsibility of the retailer.</span></p>

Can I return a product?

If something seems off with your order, please contact us at wholesale@sojaco.ca within 7 days of receiving it. Be sure to include a brief description and a few photos so we can assist you as quickly as possible.

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If something seems off with your order, please contact us at wholesale@sojaco.ca within 7 days of receiving it. Be sure to include a brief description and a few photos so we can assist you as quickly as possible.</span></p>

What should I do if products arrive damaged or missing?

If an end customer returns a defective SOJA&CO. product, do not issue a refund or exchange immediately. Before taking any action, please contact the SOJA&CO. team and provide the following information:. We will assess the situation and confirm whethe

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If an end customer returns a defective SOJA&amp;CO. product, do not issue a refund or exchange immediately.</span></p><p><span data-sheets-root="1">Before taking any action, please contact the SOJA&amp;CO. team and provide the following information:</span></p><ul><li><span data-sheets-root="1">The original order number or invoice</span></li><li><span data-sheets-root="1">A detailed description of the issue</span></li><li><span data-sheets-root="1">Clear photos of the defective product</span></li></ul><p><span data-sheets-root="1">We will assess the situation and confirm whether a credit or replacement is applicable.<br>No credit will be issued without prior approval from our team.<br></span></p>

What is the return procedure for a defective product brought back to the retailer?

SOJA&CO. Wholesale

Review our simple and efficient policy for returns or exchanges.

Returns and exchanges

Where can I find the terms and conditions of the SOJA&CO. wholesale program?

Can I promote that I’m an official SOJA&CO. retailer?

What other types of programs does SOJA&CO. offer?

Registration

What are my benefits as a retailer?

Is there a minimum order amount?

What is the order processing time?

Can I pick up my order at your store?

Can I make changes to my order after it’s been placed?

How do I track my order?

I forgot to apply my promo code — what should I do?

Orders

What are your shipping rates?

Can I change my shipping address after my order has been processed?

Why won't the carrier leave my package at my door in extreme temperatures?

Delivery

Do you offer sales, promotions or discounts on SOJA&CO. products?

Can I combine a discount code with a sale on the website?

Can I join the SOJA CLUB rewards program if I’m a wholesale customer?

Discounts and promotions

What payment methods are accepted?

Paiement Methods

Can I set a different retail price than the suggested retail price?

Can I run promotional campaigns for SOJA&CO. products?

Comment présenter les produits SOJA&CO. en ligne ?

Online Sale

Resale